08:30 – 09:30 AM – Registrations
09:30 – 09:40 AM – Opening Address By Synnex Group
09:45 – 09:55 AM – Key Note Address
10:00 – 10:50 AM – Panel 1 : CX automation: Streamlining customer experience for the businesses
10:55 – 11:15 PM – Corporate Presentation
11:15 – 11:45 AM – Networking Networking Tea / Coffee Session
11:45 – 12:05 PM – Corporate Presentation on
12:10 – 01:00 PM – Panel 2 : Big Data & Data Analytics : Revolutionising the Customer Experience
01:05 – 01:25 PM – Corporate Presentation
01:25 – 02:15 PM – Networking Lunch Speed meeting
02:15 – 02:25 PM – Corporate Presentation
02:25 – 03:15 PM – Panel 3 : Conversational AI: Building a Less Artificial and More Intelligent CX
03:20 – 03:40 PM – Corporate Presentation
03:45 – 04:35 PM –Panel 4 : Omnichannel Success: Lessons in CX Strategy and Execution
04:40 – 05:30 PM – India CX Awards 2025
05:30 PM – Networking Tea / Coffee Session and Closing
05:30 PM – End of Day 1 of India CX Summit 2025