Will be Announced Soon


Hotel : Hotel Novotel Mumbai

Registration Open

Enroll now


60+ Professional Speakers


The India Customer Excellence (CX) Summit & Awards 2020 is destined to become the most respected event in the industry for the promotion of customer service excellence. It combines the Banking, Insurance, Telecom, E Commerce, Aviation, Hospitality, and Travels & Tours & Healthcare Segment throughout the different states from India into a single high-profile international gathering and will include the prestigious India CX Awards 2020 ceremony. This will provide the industry with a much-needed cross vertical platforms around the world to share their experiences, best-practice and lessons learned; address challenges and trends; and look at how ever-evolving technology can have an impact on customer experience management.

Register Know More

Alt image


CX Summit and Awards 2020 is an excellent way to promote your business to a highly targeted group of key decision makers with a specific interest in the Customer service excellence across the major industry in India.

Become Sponsor


Focus and target your business prospects in a positive and collaborative environment, where they welcome new ideas. Our attendees are always keen for exciting new partnership opportunities Our Conference platforms offer you the ideal opportunity to make new contact and future businesses.

Showcasing your organisation at a leading industry conference like ours, establishes your brand value to your prospective clients or existing clientele.

Exhibiting, showcasing and displaying is one of the most cost – time effective ways of a opening up a window to window segment and section of buyers.

As only the top level decision makers attend our global conferences, network with them in a collaborative environment over One to One meetings by showcasing your products and services by exhibiting, product presentation or participating in the programme.

One to one and ace to face business sessions at Conferences shows continued support of market and helps develop customer loyalty and cements yours position as a key market leader.

Leverage our global platform as a Launchpad to focus attention to your product and brand.

Our Expert Speakers

Subhadip Saha

Head of Digtal Innovation-Mobility Banking & Emerging Technology - HDFC Bank

Shefali Singh

President-Head Customer Experience - Yes Bank

Anand Bhatia

Chief Marketing Officer - Fino Payments Bank

Rajesh Kumar

CGM - State Bank Of India

Vinod Nair

Head Service Delivery Management - IIFL Group

Prasanna Lohar

Head Innovation & architecture - DCB Bank Ltd

Alpesh Porwal

Associate Director CX - Paisa Bazaar

Rohit Dube

Head IT - NABARD Financial Services

See all speakers





Register Now

Why to attend the summit

With an international renowned Big Ideas speaker and over 80% new speakers from Leaders across India and beyond this truly is the place to find out what’s cutting-edge within the CX space.

With over 350 attendees from local and multi-national blue chip companies our awards night, focused Panel discussion and cafe zones in the networking area are the perfect place for you to connect with colleagues old and new.

There are 10 focused Panel Discussions, 8 corporate presentations and one-to-one interactions at throughout the Summit meaning that you can get expert advice on the exact problems you face as part of your conference package.

There’s a lot to be proud of and the India CX Awards 2019 is your chance to celebrate yours and your team achievements, which translated into benefits across the business, and through to your customers.

India CX Summit & Awards 2019 showcases some the most cutting edge technology and service providers in the CX community. With live demonstrations and interactive exhibits it is THE place to view and select potential tech investments.

Crowd-sourced Q&A, interactive discussion groups, closed door fire side chats and facilitated networking all focused on giving our customer a voice at the event. Engage, share and empower yourself at this truly interactive event.


Sponsoring or exhibiting at “India CX Summit and Awards 2020” is an excellent way to promote your business to a highly targeted group of key decision makers with a specific interest in the Customer service excellence across the major industry in India.

Become Sponsor

Venue Details


—  The Hotel  Novotel Mumbai,
Juhu Beach, Mumbai, 400049
—   March 19th-20th, 2020
—   Time: 8:30 AM to 5:00 PM


—   Synnex Business Media Pvt. Ltd.
301/302 Grace Chamber,
Chakala, Andheri – Kurla Rd,
Amrut Nagar, Kadam Wadi,
Bhim Nagar, Andheri East,
Mumbai, Maharashtra 400093
—   +91-22- 4085 5555

Contact Us

Copyright 2020. Synnex Business Media Pvt. Ltd. All Rights Reserved.
Designed & Developed by Codewitty